Refund Policy

Last updated: July 2025

At iemorebuy, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our refund and return policy below.

1. Return Eligibility

You may request a return within 30 days of receiving your order if:

  • The item is unused and in its original condition.
  • The item is returned in its original packaging, including all accessories, manuals and promotional items.
  • The product is not listed under the non-returnable items section below.

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items cannot be returned unless they are faulty or damaged upon arrival:

  • Gift cards
  • Downloadable software or digital products
  • Personalized or custom-made items
  • Opened hygiene products, including earphones or personal care devices where applicable
  • Products damaged due to misuse, negligence or unauthorized modification

3. Damaged, Defective or Incorrect Items

If you receive a damaged, defective or incorrect product, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the product and packaging

We will review your request and provide an appropriate solution, including replacement, refund or exchange where applicable.

4. How to Request a Return

To initiate a return, please contact us:

Email: support@iemorebuy.com

Please provide:

  • Order number
  • Product name
  • Reason for return

Our support team will provide return instructions and, if applicable, the return address.

Please do not send products back without prior authorization.

5. Refund Process

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method.

Processing times may vary depending on your payment provider.

Estimated processing times:

  • Credit/Debit Cards: 5–10 business days
  • PayPal: 3–5 business days
  • Other payment methods: subject to the payment provider’s policies

6. Return Shipping Costs

If the return is due to:

Our error:

  • Wrong item sent
  • Defective product
  • Damaged product

We will cover the return shipping costs.

Customer preference:

  • Ordered by mistake
  • Changed mind
  • No longer needed

The customer is responsible for the return shipping costs unless otherwise required by applicable consumer laws.

7. Order Cancellation

Orders may be cancelled before they enter processing or dispatch.

If your order has already been shipped, you may need to follow the return procedure after delivery.

8. European Union Consumer Rights

Customers within the European Union may have additional rights under applicable consumer protection laws, including the right to withdraw from certain purchases within 14 days of receiving goods.

These rights are not affected by this policy.

9. Contact Information

If you have any questions regarding this Refund Policy, please contact us:

iemorebuy

Block 3, Harcourt Centre
Harcourt Road
Dublin 2
D02 A339
Ireland

Email: support@iemorebuy.com

Phone: +353 1 437 8652

Need Help?

Our customer support team is here to assist you with returns, refunds and product-related questions.

Email: support@iemorebuy.com